Frequently asked questions

For non-urgent work we can usually visit within a few working days. Urgent problems during our emergency hours are prioritised; we give you an arrival estimate on the phone.

Yes. Anything beyond a small repair is quoted in writing with a clear scope, price and timeline before work starts. Quotes are valid for 30 days.

Site surveys for larger projects such as rewiring, panel upgrades and commercial work are free. Fault-finding visits are charged as a service call, credited if you go ahead.

Where the work requires a permit, we apply for it, schedule the inspection and include the fee in the quote. You receive a copy of the final sign-off.

Arcwell Electric is a fictional demo business. Replace this answer with your own insurance details, and only state cover you actually hold.

Installations carry a 2-year workmanship warranty. Manufacturer warranties on equipment such as chargers and fittings apply in addition.

Every day, 6:00 – 22:00. Calls outside these hours go to voicemail and are returned from 6:00. If there is fire, smoke or an immediate danger to life, contact your local emergency services first.

Burning smells, smoke, sparking, buzzing from a panel, water near electrics, or loss of power to part of your property while neighbours have power. When in doubt, call and we will advise.

Not always. We do a load calculation first. Many homes have enough capacity, and smart chargers with load management can avoid an upgrade altogether.

Any listed Level 2 charger suitable for your vehicle and location will work. We are happy to recommend options at different price points, or install one you already own.

Small jobs are paid on completion. Larger projects have a deposit and staged payments set out in the quote. We accept card and bank transfer.