Emergency service

Emergency electrician: what to do right now

If something smells hot, sparks or has lost power, here is how to stay safe and how to reach us.

Is it an emergency?

Who to call

Contact your local emergency services first

If there is fire, smoke, an immediate danger to life or another serious emergency, leave the building if it is safe to do so and contact your local emergency services.

Fire, flames or heavy smoke
Someone has had an electric shock
Downed power lines outside

Call our emergency line

During our emergency hours: every day, 6:00 – 22:00.

Burning smell or smoke from an outlet, switch or panel
Sparking, arcing or buzzing from wiring
Part of the property has no power but neighbours do
Water has reached outlets, fittings or the panel
Storm damage to the service mast or meter

Usually fine to book a visit

Request a quote online or call the office during working hours.

A single outlet or light not working
A breaker that tripped once and has stayed on
Planned upgrades, chargers and lighting

While you wait

Five safety steps

Only do what you can do safely. If in any doubt, step away and wait for us.

If it is safe, switch off the affected circuit at the panel, or the main breaker.
Do not touch scorched, wet or damaged outlets, cables or appliances.
Unplug sensitive electronics if power is unstable.
Keep children and pets away from the affected area.
If the whole street is dark, the fault is with the utility: report it to them.

When you call

What happens next

Step 1: You call
You speak to a person, not a call centre. We ask what is happening and give safety advice straight away.
Step 2: We confirm cost & time
Call-out rate and an arrival estimate are agreed on the phone before anyone sets off.
Step 3: Make safe
On arrival we isolate the fault and make the installation safe.
Step 4: Repair or quote
We repair on the spot where parts allow, or leave you safe with a written quote.

Hours & rates

Emergency call-out rates are higher than standard rates and are always confirmed on the phone before we attend. Outside the emergency hours, we cannot guarantee a response.

Office: Mon–Fri 7:00–17:30 · Sat 8:00–13:00

Monday – Friday: 7:00 – 17:30
Saturday: 8:00 – 13:00
Sunday: Closed
Emergency line: Every day, 6:00 – 22:00

Calls outside these hours go to voicemail and are returned from 6:00.

Emergency questions

When is your emergency line open?

Every day, 6:00 – 22:00. Calls outside these hours go to voicemail and are returned from 6:00. If there is fire, smoke or an immediate danger to life, contact your local emergency services first.

What counts as an electrical emergency?

Burning smells, smoke, sparking, buzzing from a panel, water near electrics, or loss of power to part of your property while neighbours have power. When in doubt, call and we will advise.

What should I do while I wait?

If it is safe to do so, switch off the affected circuit or the main breaker. Do not touch damaged equipment or anything wet. If there is fire or smoke, leave the building and contact your local emergency services first.

Do you cover power cuts?

If your whole street is out, the problem is with the utility, so contact them directly. If only your property or part of it has lost power, call us.

Request a quote

Not an emergency?

For anything that can wait a few days, send us the details and we will book a visit at a time that suits you.

Request a quote (555) 017-4410

Office hours